quickbooks payroll service created by payroll service

They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. QB did not support filing one of the taxes required for the state. I set up a new client on full service payroll with employees in the state of Nevada.

Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. It is also very easy to use once the setup is complete. The integration with Quickbooks online was a key factor.

If you have employees in multiple states, I would not recommend. If you have a simple payroll this is not a terrible product.

Quickbooks payroll service created by payroll service